2.5 years ago I purchased BT business infinity as wanted to move a business to new property.......they still have not sorted the fault to get sustainable lines and are now saying to replace the old copper lines, that do not work properly I have to pay for a new...Read more
I've asked bt to remove me from the address book before. They tell me they can't tell me if im in it because i'm no long a customer. This is what my cuurent phone operator says saying its BT's book (can't really argue with that can you) The BT operators can barely...Read more
On moving house and arranging phone and broadband, BT told me I could watch time delayed TV on their system [not true I can only watch some programs] As this did not meet with my needs I had to install an aerial, an email complaint to BT was not acknowledged let alone...Read more
We had BT install telephone and Infinity services on Monday 5th Aug and had an appointment time of between 8am and 1pm..maybe we should have realised what was going to happen when the engineer was late..and then took 6 hours to complete the install. I could have lived...Read more
No broadband or TV for a week, inconsistent advice, ignored complaints, rude staff, got in touch with CEO Ian Livingston who was dismissive and defensive and suggested we terminate our contract which we are doing. Appalling customer service, not interested in anything...Read more
Hello,i bought broadband and land-line from BT last year, Nov.27.2009.One month before ending my contract i called Bt that i didn't want BT anymore.They told me it was impossible because i had 18 months contract.But according to my contract i signed for one...Read more
I had a 4 month BT nightmare which began in June 2007. We just moved into a new house in Cornwall and simply wanted the new phone line set up and activated. Simple? No. In no way was this simple. I had 3 separate charges of £300. I only spoke to someone English...Read more
Do you have something to say about BT? What happened? What can we help you with?